ANED engages with the public to raise awareness about the challenges faced by the DisCos and to promote understanding of the complexities of the electricity supply industry, geared towards demonstrating ANED’s commitment to transparency, public engagement, and improving the overall customer experience in the Nigerian electricity sector:
Public Awareness and Engagement:
- Educating the Public: ANED engages with the public to educate them about the intricacies of the electricity supply industry, including the challenges faced by the DisCos.
- Building Trust: By communicating openly and honestly with the public, ANED aims to build trust and understanding between the DisCos and their customers.
- Addressing Concerns: The association actively listens to public concerns and feedback, and works to address them in a timely and effective manner.
Bringing Value to Consumers:
- Improved Service Delivery: ANED strives to improve the overall quality of electricity service delivery by advocating for policies and practices that benefit consumers.
- Fair and Transparent Billing: The association works to ensure fair and transparent billing practices, reducing customer complaints and disputes.
- Consumer Empowerment: ANED empowers consumers by providing them with information and resources to make informed decisions about their electricity usage.
By engaging with the public and prioritizing consumer interests, ANED plays a crucial role in enhancing the relationship between the DisCos and their customers, ultimately leading to a more satisfied and empowered consumer base.
